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Handling a Challenging Customer

Handling a Challenging Customer

$99.99

Master the art of handling challenging customers with our comprehensive workshop. Participants will learn essential skills to cultivate a positive attitude, manage stress, listen actively, build rapport, and develop strategies to effectively handle diverse customer challenges.

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Has discount
Expiry period 12 Months
Made in English
Last updated at Fri Sep 2024
Level
Beginner
Total lectures 0
Total quizzes 0
Total duration Hours
Total enrolment 0
Number of reviews 0
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Short description Master the art of handling challenging customers with our comprehensive workshop. Participants will learn essential skills to cultivate a positive attitude, manage stress, listen actively, build rapport, and develop strategies to effectively handle diverse customer challenges.
Outcomes
  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances
Requirements
  • Ideal for customer service representatives, support teams, and anyone interacting directly with customers.
  • Suitable for individuals seeking to enhance their customer service skills in managing challenging customer interactions.